Our Help Centre provides answers to many of our frequently asked questions.
If you can't find an answer or have questions relating to your subscription, please email us on firstname.lastname@example.org and we'll be happy to assist.
Online Purchases & Terms of Sale
Registration: You are required to create an account in order to purchase from the Site.
Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties. Any introductory discount applied on the first month of any subscription is applicable to the initial month’s payment only. There are a minimum number of monthly payments to be fulfilled as per your commitment terms before you can cancel.
Subscription Renewal: By signing up to a subscription to The Running Box, you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at sign-up do not transfer or apply to your monthly renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto-renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. The latest point of cancellation to avoid auto-renewal (following on from your initial commitment period) is 11.59pm on the 14th of the month. The minimum commitment period means that you cannot cancel your subscription before a certain number of payments have been made, as stated per each subscription plan. Your subscription is continuous until you cancel, and if you wish to cancel your membership before the end of an existing subscription period, you will still be charged for the remainder of that subscription period. You understand and agree that you will be automatically billed after your current subscription of 1, 3, 6 or 12 months expires, unless the subscription is cancelled.
Cancellation: You may cancel your subscription by logging into your account on the The Running Box website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.
By The Running Box stating you can cancel at any time, this directly refers to the monthly renewal of your subscription and not your commitment term. The Running Box discounts are one per subscription purchased, for qualifying subscriptions.
The Running Box is a subscription service. By signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile on the website. The Company does not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Following the minimum commitment period, subscriptions continue to renew on the 15th of the month ongoing until cancellation. If you do not cancel prior to the renewal date, you will be charged for and receive the following month’s box. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
Billing & Payments: You will automatically be charged each month for your ongoing subscription. Initial payment is taken at the time of order. Subsequent payments are taken on the 15th of the month. Unless you cancel your subscription or membership prior to the end of your subscription period, at the end of that period, your subscription will automatically be renewed on a month-by-month basis.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorise us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to update your payment method information as necessary or cancel your membership should you wish to discontinue your monthly subscription.
Your Personal Data: Your security is important to us. We use a reputable third-party to process all payments (Stripe Europe Ltd, Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third-party security breaches.
Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to the Site’s shipping terms.
Loss of Goods: We use Royal Mail for delivery of all boxes. The Running Box is not responsible for any delays.
Return/Refund Policy: All sales and subscriptions made on the Site are considered final. The Company does not accept returns. If there is a problem or defect with any product delivered by The Running Box we will do our utmost to rectify the problem. Any declarations of damaged boxes must be declared within 24 hours of receipt. The Running Box will send replacement items (or items of a similar purpose and value, depending on stock levels) to replace those damaged or lost in transit. The Running Box does not refund damaged or missing items, and reserves the right to dispute reception of damaged and/or missing items.
Correspondence: We send email correspondence following orders and registration by customers. You can opt out of these at any time.
Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto-renewed’ on the date advised at sign up is not considered an error liable for refund.
Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
Warranty: You are responsible for deciding if the products you receive in your monthly boxes are suitable for you. All products provided through a subscription with The Running Box are sourced from suppliers compliant with Food Information for Consumers Regulation (FIC). All items will have ingredients and allergen information listed on their packaging to ensure you can make an informed choice. The Running Box accepts no responsibility for allergies, choking and all other hazards.
Site & Contents Ownership
The Site is owned by The Running Box. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof its licensors or its third-party image partners. All elements of the Site are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.
Use of the Site
All content is intended for customers of The Running Box. You may not use the Site or for any purpose not related to your business with The Running Box. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from The Running Box; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any The Running Box product or service if you are not authorised to do so; (d) modifying any part of the Site; (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from The Running Box; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.
All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of The Running Box and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.
Your participation, correspondence or business dealings with any third-party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third-party. You agree that The Running Box shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
Interactive Services or Areas
By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a) any data, information, text, music, sound, comment, photos, graphics, code or other material (‘User Content’) that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b) viruses, corrupted data or other harmful, disruptive or destructive files; and c) unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations.
Registration Data & Account Security
By using the Site or subscribing to The Running Box you agree to: (a) provide accurate information about you on the Site (‘Registration Data’); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.
You agree to defend The Running Box, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third-party information providers against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable legal fees) issues arising out of or related to anything connected to the contents of your monthly boxes.
You also agree to defend, indemnify and hold harmless The Running Box, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third-party information providers against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable legal fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of The Running Box content, or your violation of any rights of another.
The Running Box will not be liable for any damages of any kind arising from contents contained within your monthly boxes (including but not limited to: personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any person or animal). You accept responsibility to keep the contents away from children where necessary. You, not The Running Box, assume the entire cost of all necessary medical bills or any arising legal fees or bills whatsoever due to your subscription to The Running Box or any related services or products.
The Running Box will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.
Limitation of Liability
In no event shall The Running Box, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the Site, our products, the services, The Running Box content or the materials contained in or accessed through the Site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorised access to The Running Box records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to The Running Box for that calendar month in question.
UK law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the UK courts.
The Running Box reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.
Changes to Site Terms